VanillaSoft

Major features

• No software installation, fully web-based. We can get you up and running in one business day
• Auto dials on ANY telephone system; analog, digital or Voice-over-IP (VoIP), including auto-dialing over home-based analog telephone, all major office telephone systems, Voice-over-IP systems, i.e. Vonage, Skype, and Asterisk, the open source PBX.
  This feature alone adds at least 50% in productivity, without the need for predictive dialing or pre-recorded messages!
• MP3 Voice Recording of every sales call, wherever the caller is located. The admin can listen to recordings sorted by user, call disposition, from any location
• Lead Tracking from ‘birth to death' of the lead, by lead status and call dispositioning
• Real-time Business Intelligence on calling activity and lead conversion process, i.e. leads contacted, conversion rate per user, per lead source, per campaign, etc.
• Customizable Call Scripting that assist users in complex sales conversations and market research, that result in the best presentation every time
• Customizable Lead Routing as defined by the admin. You decide what the "next best lead" for follow-up is, this includes setting call priority by lead segment (i.e. income, region, etc.), warm lead quota per user, state licenses, maximum number of dialing attempts, and many more routing features
• Any team-based sales process is supported, i.e. lead generators that hand over appointments to closers, teams that are grouped according to sales areas, etc.
• Leads are never lost, because they are kept in a general lead pool, until a lead has been "resolved" (positive or negative conversion)
• Instant Web Lead Distribution from your own site or a lead provider to the first available user in seconds instead of withering away in a mail box (Leads can also be mass imported by .CSV file)
• Automatic Compliance with Calling Periods across time zones as defined by you, by the local time and state of the prospect
• 100% Do-Not-Call list Protection, every DNC number is screened and blocked in real-time, no list scrubbing necessary
• Other features: customizable reporting, API integration with 3rd-party software, pre-populated e-mails merged with prospect data, lead status e-mail notification, and much more