CALL RECORDING + COACHING = A MORE PRODUCTIVE CALL CENTER

Our unrivaled, state-of-the-art call recording feature actually “marries” the recording to the contact record, which means that you can match each call and call result with the specific sales person on a specific date. Our completely integrated system allows you to measure these results by a simple query, a feature that none of our most advanced sales force automation competitors can provide.

Call recording, quite simply, should be used to improve the quality and productivity of your sales force, and VanillaSoft provides this valuable tool to the coaching process. As a bonus, our fully customizable recording functionality can be set up in remote location that has access to the Internet.