Flexible Data Querying

VanillaSoft gives you the power to "slice and dice" all of your data in order to maximize performance. Imagine the power of centralized data combined with powerful data-selection tools:

• Build queries based on a combination of any VanillaSoft field including custom fields, call history data and script responses
• Use 15 different filters to build the perfect query
• Perform different actions on your query results, including changes to your calling queue, mass-update of fields, Adobe mail-merge, export and mass emailing.
• Save custom queries and edit them later as needed.

VanillaSoft's powerful querying engine can be used in many ways, including:

• Bringing leads back into the calling queue based on last result code, call date, lead status, etc.
• Prioritizing leads based on income, geography or likelihood to buy
• Reassigning scheduled appointments or call-backs to another salesperson with one simple click.
• Bringing up all contacts that have opened an email and placing them in a special calling queue,

And many more...