Feature Focus – Calling Periods

Does your sales CRM software route your leads to callers based on the contacts local times? VanillaSoft’s Calling Period feature does just that! If you have leads across multiple time zones, then this can be a very useful feature for your inside sales team. This feature allows you to set default calling times, which will help you to avoid making calls at unwelcome hours. Respecting a potential client’s time may help you reduce lost opportunities. Not only will it help you to gain acceptance from potential clients, it will also relieve some of the pressure on your callers. Your inside sales agents will no longer need to research what time zone a contact is located in because the Calling Period feature automatically routes calls to the agent at appropriate times. This will help prevent your agents from accidentally calling at inappropriate times and prevent uncomfortable conversations with potential clients. Everyone will have a more enjoyable sales experience!

Calling Period Feature Highlights:

  • System sets default calling times based on the area code of the contact
  • Default calling times may be updated by states, provinces, or countries
  • Exclude call routing during the contacts lunch hours

Check out our feature focus video on Calling Periods below!

Also available for viewing on the VanillaSoft YouTube channel:  http://youtu.be/WsTM87LMJHU


Genie Parker

Genie brings more than 30 years of experience in sales and marketing with an emphasis on doing business on the phone. Genie comes with a broad experience reaching into hundreds of industries including technology, manufacturing, non-profits, financial services, and business services. Prior to joining VanillaSoft, Genie Parker co-founded Parker, Murray and Associates, a remarkably successful boutique outbound call center. Genie's company consistently delivered sales, qualified leads, appointments, marketing and fund-raising services to businesses from The Fortune 500 to small businesses across the United States for 15 years.

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