Join Our Team

Does this sound like you?

• More than 5 years of experience as a backend developer (PHP)
• Have solid experience with Laravel framework
• Experience with Web Services (REST)
• Experience with Apache or Nginx
• Good understanding of Relational Database concepts
• Proficient understanding of code versioning tools, such as Git
• Experience with Linux OS and LAMP stack
• Excellent English written and verbal communication skills

Ideally you have:

• Experience with NoSQL/BigData (ElasticSearch)
• Experience with IMAP/SMTP and integrating API’s (Google/Office etc.)
• Experience with Redis
• Experience with Docker
• Previous working from home experience

What can we offer you?

• 100% remote work
• flexible hours
• possibility of full time or part time work arrangements

If you enjoy digging deep into the Bigdata and think that coding is more than just a job, we want to speak with you.

Responsibilities

• Monitor the stability and performance of multiple sites by measuring and monitoring availability, latency, and overall system health
• Create solutions to improve performance, scalability, and reliability
• Mitigate issues on production systems and build solutions through automation to prevent them from reoccurring
• Plan capacity, reliability, and security while optimizing costs
• Ensure that we meet our SLA (Service Level Agreement)

• Reduce the number of outage incidents
• Reduce costs by investigating the optimal usage of available resources and suggesting improvements
• Monitor and observe the platforms, be able to anticipate potential problems and apply prevention steps
• Automate common, recurring tasks using scripting languages
• Secure the infrastructure and products with industry standard best practices
• Practice sustainable incident response and blameless post-mortems
• Conduct post-outage investigations and create reports
• Suggest/provide procedures in various types of incidents to rapidly resolve issues
• Occasionally organize “fire alarm drills” to check the support team’s response time
• Proven ability to support multiple operational environments (cloud and on-premises, etc.)
• Ability to configure and administer Linux and Windows based servers
• A strong understanding of network administration and network architecture

Must Haves:

• 5+ years of hands-on systems administration experience on Windows and Linux platforms
• Experience administering cloud production environments (Google Cloud Platform)
• Ability to collect, correlate and report based on metrics in a centralized logging platform (ELK, Splunk)
• Experience with configuration and infrastructure management (Puppet, Chef, Ansible, Terraform, Octopus)
• Experience with application servers and performance monitoring (IIS, Apache)
• Experience with databases and performance monitoring (MS SQL Server, MySQL)
• Experience with version control systems (Git)
• Experience with scripting languages (Powershell, Python, Bash)
• Knowledge of network administration and VPN configuration
• Ability to minimize downtime and downtime risk by implementing a set of tools/procedures
• Highly motivated, quality conscious self-starter that requires little to no supervision
• Motivation to learn new technologies and the ability to adapt
• Excellent verbal and written communication skills in English with an ability to relay incident details concisely and accurately

Bonus points: 

• Working knowledge of ElasticSearch
• Development Languages (.NET, JavaScript, SQL)
• Experience building and orchestrating containerized services (Kubernetes, Docker)
• Experience setting up and managing compliance tools (Atomicorp)

What we offer:

• Great working atmosphere with regular team building activities
• A chance to be a part of a casual, but highly professional international team
• The opportunity to learn and share knowledge with experienced colleagues
• Conferences and events
• Competitive compensation depending on experience and skills
• Exposure to an outstanding set of new technologies

Responsibilities:

• Provide world-class technical support to our customers via the telephone, email, and chat
• Establish priorities and communicate rationale and time frame clearly to customers
• Troubleshooting, diagnosing and solving customer software and related program issues with the use of remote support software
• Communicate user challenges and software updates across multiple teams including the development team for tracking resolution
• Input all technical issues into bug tracking software to be addressed by appropriate teams
• Contribute articles to the knowledge base to promote self-help for our customers
• Take ownership of support tickets, adhering to SLAs and resolution time commitments
• Ensuring that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress.

Qualifications:

• Excellent analytical, problem solving, time management, and multi-tasking skills
• Strong verbal and written communication skills that focus on concise and informative content for internal and customer audiences.
• Customer Focused
• Previous experience supporting a SaaS provider in a customer support/care role
• 2+ years of experience working with cloud-based application like CRM, Zendesk, SalesForce, and Dynamics a plus
• Proven ability to communicate technical concepts to non-technical users
• Ability to work with end-user customers directly in a courteous and professional manner
• Experienced in a fast-paced environment, under pressure and prioritize multiple tasks
• Self-directed, proactive, strong problem solving/troubleshooting skills
• Diploma in Computer Systems Technician Program or equivalent an asset
• The ability to fluently communicate in English, bilingual (French) is preferred
• Exceptional understanding of customer service, technical issue resolution, and support best practices.
• Integration experience with other platforms including VOIP
• Must be flexible and able to work shifts between 8 am-8 pm Monday to Friday including some statutory holidays

Reports to: Manager, Customer Support

We wish to thank all applicants for their interest and effort in applying for this position, however; only candidates selected for interviews will be contacted.

A criminal background check will be conducted as part of the hiring process.

In this role, you will reach out to target prospects in SMB to Mid-Market size companies with the goal to conduct exploratory conversations with potential customers and position VanillaSoft.   

You will:

• Conduct outbound prospecting cadences utilizing the phone, email and social prospecting techniques
• Qualify leads for the Inside Sales teams
• Use your business acumen to communicate the value of VanillaSoft
• Demonstrate how business issues are solved
• Converse with prospects to uncover their needs/challenges and ensure VanillaSoft’s solutions aligns to them
• Set appointments to conduct discovery calls and set expectations with qualified prospects for the sales team
• Build relationships with marketing and sales leadership to explore the best ways to communicate our brand value
• Tracking leads and opportunity progression through VanillaSoft

You are:

• Early in your career; ready to make a name for yourself in one of the fastest growing software segments
• A life-long learner; you come into every new opportunity ready to learn and make yourself better
• Someone who understands the value technology provides to businesses
• Comfortable and excited to speak to prospective clients
• You are a team player: At VanillaSoft we win as a team thus the desire to collaborate with team members is crucial
• A graduate from a four-year college or equivalent education/experience

What your future looks like:

• We offer career progression opportunity within the sales, marketing and leadership teams.
• Fun working in a team environment with monthly lunches and team outings

What’s in it for you:

• Competitive compensation structure with performance bonuses
• Health insurance benefits
• Matching retirement contribution

Attitude and Aptitude take precedence over a perfect technical match.

Application Questions

• How many years of Outbound Prospecting experience do you have?
• What is the highest level of education you have completed?
• Are you able to work in Plano, TX?
• Do you speak Spanish?
• Are you authorized to work in the following country: United States?
• Are you willing to undergo a background check, in accordance with local law/regulations?
• What percentage of the time are you willing to travel for work?

To apply, please upload your résumé via the form at the bottom of this page. Click the Apply Now button to get started.

Primary Responsibilities:

• Sell with integrity to meet and exceed monthly quota
• Turn discovery calls set up by Sales Development Rep into revenue
• Execute detailed product presentations and web demonstrations
• Work collaboratively with marketing and product development departments to develop and execute sales strategy as we introduce product enhancements
• Document and track all potential and existing client interactions using VanillaSoft software
• Work alongside marketing, sales, and leadership to influence and execute targeted outbound campaigns
• Partner with our Customer Success Team to ensure a smooth customer onboarding experience
• Develop new and existing customer retention strategies
• Be a hunter by actively prospecting new business opportunities

Qualifications:

• Consistent overachievement of quota and revenue goals w/ a strong W2 track record.
• Consultative sales approach focused on providing the client with the best option.
• 3-5 years’ experience selling software as a service
• Strong discovery skills.
• Can articulate ROI solution selling
• Exceptional prospecting skills using a combination of phone, email, chat, & social.
• Comfortable conducting web video presentations.
• Excellent verbal and written communication skills.
• Strong listening and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Solid understanding of technical applications such as MS Office Suite, Salesforce.com, and other CRM solutions.

What’s in it for you:

• No territory restriction provides the autonomy to manage your business
• Marketing qualified list of potential new customers provided to enhance your success
• Automation, funnel management, prospecting tools, and marketing content that allow you to consistently grow and develop new skills
• Be part of an organization that cares for your success and has plans to provide you with career opportunities
• Health insurance benefits, paid time off, and retirement
• Aggressive base plus uncapped commission, allowing you to control your future

To apply, please upload your résumé via the form at the bottom of this page. Click the Apply Now button to get started.

We are seeking a .NET Developer capable of designing/building/maintaining our .NET web application. This high energy individual must be able to multi-task and prioritize tasks in a fast paced environment. The Web Application Developer is responsible for:

• Participating in the VanillaSoft web application Development process (design, development, testing, documentation, and maintenance).
• Developing quality code meeting quality standards.
• Preparing time estimates for design, development and unit testing as required.
• Preparing functional specifications in response to analyzed business requirements as required.
• Providing bug fixes for new and existing software.
• Perform research to investigate technologies as required for projects.

The candidate should have/be:

• English proficiency both written and verbal.
• Ability to work independently and as part of a team.
• Good problem solving skills but also not afraid to ask questions.
• 2+ years experience in ASP.NET (.NET Framework 4.5).
• Proficient with C#, JavaScript, jQuery/AJAX/JSON, HTML.
• Good understanding of relational database design and development, specifically MS SQL server.
• Strong understanding of Client/Server application architectures.

Nice-to-have skills:

• Experience with Microsoft Entity-Framework, .Net Web Services / Web API
• Experience with VB.NET, HTML 5, CSS 3, Classic ASP.
• Mobile App development experience.

To apply, please upload your résumé via the form at the bottom of this page. Click the Apply Now button to get started.

Nous sommes à la recherche d’un développeur .NET capable de concevoir/construire/entretenir notre application web .NET. Cet individu énergétique doit être en mesure d’accomplir plus d’une tâche à la fois ainsi que de prioriser les tâches dans un environnement en constante évolution. Le développeur d’applications Web devra:

• Participer au processus de développement de l’application web VanillaSoft (design, développement, tests, documentation, and maintenance).
• Développer du code rencontrant un certain standard de qualité.
• Préparer des estimés de temps pour le design, le développement, et les tests selon les besoins.
• Préparer des spécifications fonctionnelles pour répondre aux besoins d’affaires analysées.
• Fournir des corrections de bogues pour les logiciels existants ainsi que pour les nouveaux.
• Effectuer des recherches et étudier les technologies selon les besoins des projets.

Exigences:

• Maîtrise de l’anglais écrit et oral.
• Capacité à travailler de façon autonome ainsi que dans le cadre d’une équipe.
• Aptitude à résoudre les problèmes, mais aussi qui n’a pas peur de poser des questions.
• 2+ années d’expérience en ASP.NET (.NET Framework 4.5).
• Maîtrise de C#, JavaScript, jQuery/AJAX/JSON, HTML.
• Bonne compréhension de la conception et du développement de base de données relationnelle, spécifiquement MS SQL server.
• Bonne compréhension des applications de type Client/Serveur.

Les compétences suivantes sont un atout:

• Expérience avec MicroSoft Entity Framework, Services Web .Net / Web API.
• Expérience avec VB.NET, HTML 5, CSS 3, Classic ASP.