Join the VanillaSoft Team

Check out our job openings below and see if there’s a place for you at VanillaSoft.

Sales Development Rep (SDR)

Plano, TX

This is an Inside Sales and Hunter role. We are looking for a talented and competitive sales representative that thrives in a transactional sales-cycle environment who has demonstrated success in building a book of business from cold calling and lead development. Target clients will consist of SMB to Mid-Market size companies across the United States and Canada with no assigned territories or restrictions. This is a great opportunity to be one of the early members of our SDR team and position yourself for excellent career growth.

Responsibilities

  • This is first and foremost a hunter role.  Conduct high volume prospecting to generate qualified leads (between 50 & 70 calls per day)
  • Execute detailed product presentations and web demonstrations of our software capabilities to C-level Executives, Directors, and Sales Managers
  • Work collaboratively with marketing and product development departments to execute sales strategy as we introduce product enhancements
  • Serve as a brand evangelist for VanillaSoft
  • Energetically follow up on highly qualified inbound leads
  • Demonstrated expertise in initiating and managing successful business-to-business sales
  • Document and track all potential and existing client interactions using VanillaSoft
  • Work alongside marketing, sales, and leadership to execute targeted outbound campaigns.
  • Partner with our Customer Success Team to ensure a smooth transition during the onboarding process
  • Social Selling e.g. LinkedIn

Qualifications

  • Consistent overachievement of quota and revenue goals w/ a strong W2 track record
  • 3-5 years’ experience selling SaaS solutions to SMB and Mid-Market clients
  • Exceptional prospecting skills using a combination of phone, email, chat, & social
  • Comfortable conducting web video presentations
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Solid understanding of technical applications such as MS Office Suite, marketing automation, Salesforce.com, and other CRM solutions.
  • Excellent organizational skills with attention to details
  • Must thrive in a fast-paced environment with a focus on putting our customer’s first
  • A sharp focus on your goals and a belief that your daily, weekly and monthly activities will help you achieve them
  • Accurate forecasting and pipeline management
  • Bachelor Degree (MBA is a plus)
  • Spanish speaking is a plus

About VanillaSoft

VanillaSoft, a software solution delivered as a recurring monthly service, is the industry’s most successful sales engagement platform. It empowers sales teams to respond to leads faster, interact more consistently, and generate more qualified sales opportunities. Thousands of users employ VanillaSoft’s sales cadence automation to drive speed-to-lead, persistency, productivity and revenue-per-rep. VanillaSoft is a privately held company based in Plano, Texas, USA. To learn more, visit www.vanillasoft.com.

To apply for this position, send an email to careers@vanillasoft.com with a subject line of “VanillaSoft.com: Sales Development Rep” and include your resume. Alternatively, simply click the Apply Now button button below to launch your default email client.

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Associate Product Manager

Gatineau/Ottawa, Canada

We are seeking an Associate Product Manager to join our Product Management team. Reporting to the Director of Product Management, the successful candidate will be looking for a career in product management, should be excited about the detail that goes into developing software, have strong analytical skills and a thirst for information. The person will be adaptable and enjoy working in a changing environment.

Responsibilities:

  • Become a subject matter expert in VanillaSoft
  • Requirements gathering: Understanding customer needs and translating them into features and enhancements
  • Convert features and enhancements into detailed requirements and functional specifications
  • Work hands-on with the Development team and the QA team to refine and test the product
  • Write customer Help documents and Knowledge Base articles
  • Share key learnings and findings from competitor reviews and customer research
  • Influence the direction of future products by articulating customer problems
  • Handle special projects as required

Skills/Qualifications:

  • Ideally a minimum of 2 or more years of experience in product management, product marketing or as a business analyst, or several years of equivalent experience
  • Experience working in a software and/or SaaS environment preferred
  • Attention to detail, strong analytical skills and good judgement
  • Adept at multi-tasking, time management and ability to manage multiple projects at once
  • Prior experience with Salesforce or other cloud-based CRM/sales engagement software a big plus
  • College or University education
  • Excellent communication and interpersonal skills, both written and verbal
  • Ability to pick up technical and business concepts quickly
  • Team oriented with the ability to self-start
  • Have empathy and passion — looking for someone who truly understands and cares about the client’s needs
  • English is mandatory; French is an asset
  • Salary range is $60K-$75K depending on skills and experience

To apply, please email your résumé to careers@vanillasoft.com with subject line: VanillaSoft.com: Product Manager.

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Senior Web Application Developer

Gatineau/Ottawa, Canada

VanillaSoft is looking for entrepreneurial spirited individuals that enjoy making a difference as a key player within a small team.

We are seeking a .NET Developer capable of designing/building/maintaining our .NET web application. This high energy individual must be able to multi-task and prioritize tasks in a fast paced environment. The Web Application Developer is responsible for:

  • Participating in the VanillaSoft web application Development process (design, development, testing, documentation, and maintenance).
  • Developing quality code meeting quality standards.
  • Preparing time estimates for design, development and unit testing as required.
  • Preparing functional specifications in response to analyzed business requirements as required.
  • Providing bug fixes for new and existing software.
  • Perform research to investigate technologies as required for projects.

The candidate should have/be:

  • English proficiency both written and verbal.
  • Ability to work independently and as part of a team.
  • Good problem solving skills but also not afraid to ask questions.
  • 4+ years experience in ASP.NET (.NET Framework 3.5 – 4.5).
  • Proficient with C#, JavaScript, jQuery/AJAX/JSON, HTML.
  • Good understanding of relational database design, specifically MS SQL server.
  • Strong understanding of Client/Server application architectures.

Nice-to-have skills:

  • Experience with Microsoft Entity-Framework, .Net Web Services / WCF / Web API
  • Experience with VB.NET, HTML 5, CSS 3, Classic ASP.
  • .ASP.NET MVC 3 or 4.
  • Mobile App development experience.

To apply, please email your résumé to careers@vanillasoft.com with subject line: VanillaSoft.com: Web Developer.

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Programmeur Sénior d’applications Web

Gatineau/Ottawa, Canada

Vanillasoft est à la recherche d’individus dynamiques et entreprenants qui veulent faire une différence en tant que joueur clé au sein d’une petite équipe.

Nous sommes à la recherche d’un développeur .NET capable de concevoir/construire/entretenir notre application web .NET. Cet individu énergétique doit être en mesure d’accomplir plus d’une tâche à la fois ainsi que de prioriser les tâches dans un environnement en constante évolution. Le développeur d’applications Web devra:

  • Participer au processus de développement de l’application web VanillaSoft (design, développement, tests, documentation, and maintenance).
  • Développer du code rencontrant un certain standard de qualité.
  • Préparer des estimés de temps pour le design, le développement, et les tests selon les besoins.
  • Préparer des spécifications fonctionnelles pour répondre aux besoins d’affaires analysées.
  • Fournir des corrections de bogues pour les logiciels existants ainsi que pour les nouveaux.
  • Effectuer des recherches et étudier les technologies selon les besoins des projets.

Exigences:

  • Maîtrise de l’anglais écrit et oral.
  • Capacité à travailler de façon autonome ainsi que dans le cadre d’une équipe.
  • Aptitude à résoudre les problèmes, mais aussi qui n’a pas peur de poser des questions.
  • 4+ années d’expérience en ASP.NET (.NET Framework 3.5 – 4.5).
  • Maîtrise de C#, JavaScript, jQuery/AJAX/JSON, HTML.
  • Bonne compréhension de la conception de base de données relationnelle, spécifiquement MS SQL server.
  • Bonne compréhension des applications de type Client/Serveur.

Les compétences suivantes sont un atout:

  • Expérience avec MicroSoft Entity Framework, Services Web .Net / WCG / Web API.
  • Expérience avec VB.NET, HTML 5, CSS 3, Classic ASP.
  • ASP.NET MVC 3 ou 4.

Pour appliquer, s’il-vous-plait envoyer votre CV à careers@vanillasoft.com avec: “VanillaSoft.com: Web Developer” comme sujet.

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Software Support Representative

Gatineau/Ottawa, Canada

We are looking for a full-time, outgoing, affable candidate to support the domestic and international users of our SaaS products in Gatineau, Quebec. Using remote access tools you will be responsible for on-boarding new customers and helping existing customers with their VoIP setup, questions on the functionality of the software, and the software features. VanillaSoft is an award-winning lead management software and CRM solution for phone-centric sales groups. Join a fast-growing company with clients in over 30 countries.

Summary of Essential Job Functions:

  • Providing customer care or technical support by telephone or email
  • Troubleshooting, diagnosing, and solving VanillaSoft customer software and related program issues
  • Keeping the trouble/support management system up to date
  • Answering phones in a prompt, polite and friendly manner
  • Working knowledge of major operating systems including Window XP, Vista, Windows 7, Windows 8, and MAC OSs

Job Requirements:

  • Diploma in Computer Systems Technician Program or equivalent
  • Very strong customer care focus
  • The ability to fluently communicate in English, bilingual (French) is preferred
  • Must be able to work both independently and in a team environment

Submission Instructions:

To apply, please email your resume and cover letter to Chris Hoffman: chris@vanillasoft.com, with subject line: “VanillaSoft – Software Support Rep Position.”

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