New Aberdeen Research Findings

Dallas, Texas – (January 13th, 2010) – VanillaSoft Inc. and Aberdeen Group announce the availability of a new research report entitled, “Inside Sales Enablement: Let Them Drink Coffee!” The report clearly reflects that best in class organizations power their inside sales efforts with features and functionality beyond traditional CRM.

Google Mapping Developed by VanillaSoft

Dallas, Texas – (September 23th, 2009) – VanillaSoft announced today that its latest release set for September 25th will include Google Mapping allowing users of VanillaSoft to map the location of contacts and set appointments. In an interview, Ken Murray, founder, stated “this is a very natural progression for us. More and more of our existing customers and new customers are deploying VanillaSoft not only for their inside lead generation and appointment setting efforts but also to their outside field reps.

VanillaSoft on Firefox and Safari? You Bet!

Dallas, Texas – (July 19th, 2009) – Good news for VanillaSoft users, the lead management software maker announced today that it started supporting Firefox and Safari users. Renowned for making sales calls more productive, VanillaSoft used to be exclusive to the Internet Explorer, but no longer. “Our autodialing feature even works on the iPhone”, says Leonard Sussenbach, VP of Product Development. The iPhone uses Apple’s own Safari browser. “Customers don’t care about the browser.

VanillaSoft Announces Opening of Reseller Network

Dallas, Texas – (June 2nd, 2009) – VanillaSoft announced today that in Q2 2009, it will open up its flagship product to the reseller network. Ken Murray, co-founder and Chairman of VanillaSoft said, “We have thought very carefully about how we want VanillaSoft distributed and introduced to customers. We have always been about the customer experience and dedicated to the highest levels of customer satisfaction.”

VanillaSoft Offers AutoDialing Support for Covad Users

Dallas, Texas – September 26th, 2008 – VanillaSoft announced today that users of Covad’s VoIP telephone service can now autodial their existing IP phones from within the lead management application. Because the autodialing support is based on Covad’s universal click-to-call functionality any desk phone will be supported. “We’re glad to add autodialing support for one of the leading providers of business VoIP telephone service.

VanillaSoft Launches Telemarketing Software Channel on TMCNET

(Norwalk, CT – September 24, 2008) Technology Marketing Corporation today announced that the Telemarketing Software channel, sponsored by VanillaSoft, has been launched as the newest addition to the TMCnet channel program. The channel will promote the importance of Telemarketing Software and how it serves a distinct segment within the call center industry.

VanillaSoft Enhances Customizable Fields and Data Capture

Dallas, TX (May 15th, 2008) – VanillaSoft announces new enhanced functionality for its flagship product, a Web-based lead management system for outbound calling. Callers can now add management-defined customized fields and phone labels within a matter of seconds. In additional to being able to create customized text or menu fields, administrators can now also data type their fields, for example creating number fields and date fields. This opens the possibility of running more complex data management queries to contact data.

VanillaSoft Announces Its New and Improved Call-Activity Dashboard

Plano, TX (July 16th, 2007) – VanillaSoft announces that its lead management system for sales calls now has a new and improved call-activity dashboard. The dashboard displays near real-time information on calling activity by sales person per campaign, even for distributed groups or home-based salespeople. The number of dials made, breakdown of results and the percentage of positive results is displayed and updated every 5 minutes, along with individual LED lights to indicate a sales person’s calling status.

VanillaSoft Announces New Centralized Call Recording

Plano, TX (May 23rd, 2007) – VanillaSoft announces new call recording options for its lead management system for making sales calls. Previously companies have had the ability to record sales calls based on result and store them on a local network drive, making them accessible to anyone with network access to the storage location. With VanillaSoft’s new centralized recording feature, call recordings can now be stored centrally on the main server and are therefore accessible from any computer with internet access.

VanillaSoft Integrates SIP Dialing for Easy Progressive and Preview Dialing Using Standard Softphones

Plano, TX (March 30th, 2007) – VanillaSoft announces an exciting new addition to the auto-dialing features of its Web-based lead management system. Companies can now use the productivity- enhancing progressive and preview dialing features of VanillaSoft in conjunction with Voice over IP (VoIP) and standard softphones such as Skype and Eyebeam by Counterpath. More productive calling is now only minutes away.