Dallas, TX – (May 12th, 2010) – VanillaSoft announced today that its upcoming release scheduled for June 1st will contain new features specifically built to enhance a sales organization’s ability to move contacts within the organization based on result codes. Currently, contacts can be moved from one rep to another, or an appointment or activity can be scheduled by one rep for any member of a team or for the general team. With the new enhancements, logic can be applied to each result code that moves the contact to the next logical person or team within the organization to take action. This ensures the flawless movement of contacts within the organization.
Ken Murray, President of VanillaSoft, stated, “This is another great enhancement to our ability to serve our customers that have complex selling environments. For years we have been known as the company that thinks like salespeople and sales managers. These new features will continue that tradition of service and allow our customers continued access to an advanced platform that is only limited by imagination.”
Also included in the release are enhancements to VanillaSoft’s e-mail service. In addition to the current robust platform that includes one-on-one and mass e-mailing functions, a new feature will be released that allows templated e-mails to be sent including attachments by representatives based on result code. The salesperson will simply select the result code to disposition the call and VanillaSoft will take care of everything else behind the scenes. The new automatic e-mail feature will be a boost to those companies that choose VanillaSoft as their telemarketing software provider.
Don’t just store data and report on it – drive productivity with VanillaSoft’s web-based, on-demand , created by Inside Sales experts for Insides Sales teams. The award winning Best-In-Class feature set includes next-best call logic, auto dialing, on-board intelligent messaging, integrated e-mail, real-time lead distribution, live dashboard and call recording for training. Typical users realize a production increase of 30 to 50% over traditional CRM, creating an easy to justify ROI. VanillaSoft dials over existing phone systems or VOIP meaning no new or high fees for telecom. VanillaSoft is based in Plano, Texas where it has served a global client base since 2005.