A lot of conversations I have with sales managers start off with questions about dials. “How many sales calls should my people be making every day?” “Isn’t it always better to do more dials than fewer?” followed by “Don’t I need something that dials multiple lines per user to really maximize lead generation and appointment …
Inside Sales: What Dials and Baking Powder Have in Common Read More »
Yep – I am astonished by the lack of what we should know but don’t. Every day, businesses are cranking out tons of sales calls that seem to fall short of gaining any real intellectual knowledge, despite all the effort. I was chatting with an Inside Sales manager a few weeks back, and he shared some …
It is that time of the year again when we all set our goals for next year. We pour over this year’s numbers looking for the trends, the openings for growth, where we fell short and so on. We drive a flag into 2011 and declare success or stick a fork in it and say …
Not so many years ago, we would click on a few icons, wait for a report to generate, review the report and feel pretty good about the control and speed we had over our data, salespeople and results. Well friends, in a world of instant gratification, reports seem like yesterday’s news. Today, we want live …
Real Time Stats – Instant Gratification and Mistakes Avoided Read More »
VanillaSoft remains the leading inside sales software platform driving phone sales. Thank goodness right? If we had listened to the pundits we would have pulled the plug years ago. Selling by phone is dead they yelled. We heard it all. No one uses the phone anymore; people can’t be reached. If you reach them they …
It’s OK to admit it. You have been holding off on empowering your Inside Sales effort with the latest and greatest software offerings. Sure, they all look sexy and do some really cool things, but at the end of the day do they really get you the lift you need to justify the cost? Do …
Lead Management Software – Are you Ready to Pull the Trigger in 2011? Read More »
Let me get the legal stuff out of the way first. If you do record your calls, or plan to record, make sure that you are in compliance with all local, state and federal laws and guidelines as they pertain to recorded calls. Okay – now I can ask the lawyers to leave the room …
Recording Calls – Is it a Good Idea to Record Your Inside Sales Team? Read More »
I was recently asked about how I measured my Inside Sales team people back in the day when I had over 200 of them. I shared that we used lots of standard criteria, but that we also stack ranked each of our Inside Sales people. The puzzled look told me I may need to go …
Stack Rank Your Inside Sales Team? It Can Be Very Revealing. Read More »
Without question, Twitter is everywhere. One would be hard pressed to visit the website of a company and not find their Twitter icon prominently displayed. Today, businesses tweet, follow, track, list, recommend and work feverishly to build their followers. I must admit – Twitter is cool, fun and a decent distraction from the daily grind. …
Twitter – Can it Really Be a Lead Source for Inside Sales Teams? Read More »
As inside sales people we all love to hear ‘Yes.’ We call, we pitch, we charm and we educate; we overcome the objections and we sell. Great sales people have it in their DNA; they love the ‘Yes’ and hate the ‘No.’ I contend that getting beyond the hatred of the ‘No’ can not only …
The Power of ‘No’: An Inside Sales Person’s Hedge Against Failure Read More »
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