Hospitality & Tourism Case Study

The Need

A U.S. consulting firm serving the hospitality industry in North and South America needed an auto dialing software that could also track its call center’s appointment setting activities.

Client Required Features:
  • Appointment Setting
  • Custom Fields & Data Capture
  • Auto Dialing (Progressive & Preview)
  • Call-Activity Dashboards & Web Reporting

The Solution

VanillaSoft’s appointment setting, progressive and preview auto dialing, custom fields for data capture, and dashboard reporting made them right at home.

Customer Quote

“VanillaSoft is very responsive to our needs. It helps with all technical issues and support products that integrate to it instead of telling you to go to that products’ service center. They also make changes to the software based on their customers needs and requests. All in all, a great customer-oriented company.”