A merchant services company was looking for a cloud-based CRM and lead management software solution that offered scripting and call recording capabilities.
Client Required Features:
VanillaSoft’s logical branch scripting, intelligent call recording, and other easy-to-use features fit the bill.
“We are very happy with VanillaSoft Professional. VanillaSoft is software created by call center experts for call center professionals. It understands the user experience and delivered on fulfilling all of my purchase criteria and more. Functionality, plus ease of set up, smooth onboarding, and excellent customer service and support makes VanillaSoft a no-brainer.”