MORE CALLS + FEWER MISTAKES = INCREASED CENTER PRODUCTIVITY

Working with your existing analog, digital or Voice-over-IP telephone system, the VanillaSoft Auto-Dialing feature offers preview and progressive dialing, creating call continuity and increasing call activity by 25% or more. The system’s compatibility with your legacy telephone system means that you won't have to throw away your investment in your current system while still being able to benefit from the auto-dialing features. This also helps you save up to $150 per month per person in telecommunication charges compared to many alternative auto-dialing methods.

DIALING IN ON BENEFITS

Preview Dialing

The user has the ability to look at the lead information before initiating the call by simply clicking on the phone number. This method is also called Click-to-Call.

Progressive Dialing

With progressive dialing, as soon as the user dispositions a lead the next record appears on the screen and the phone number is automatically dialed. This dramatically increases productivity and removes the "dead time" from the calling process.

Predictive Dialing and Pre-Recorded Message Dialers

VanillaSoft does not offer any of the auto-dialing methods that dial out over more telephone lines then the number of users in your team. Predictive dialing puts little value on leads, and we believe that in addition to significant hangups the response delay with predictive dialing (Hello, hello...) creates a negative atmosphere before the sales process even begins. Click here for a more detailed discussion on VanillaSoft's position on predictive dialing. Pre-recorded message dialers are becoming more heavily regulated due to negative public reaction, and VanillaSoft has chosen not to support this type of calling.

TELEPHONE SYSTEMS THAT WE CAN AUTO-DIAL

Analog Telephones

Auto-dialing integration is easy with analog phones: simply connect the phone into the analog modem in the back of your computer, and connect the modem to the telephone jack in the wall. VanillaSoft users a universal call control protocol to talk to the analog phone called Telephony Application Interface (TAPI). Perfect for callers at home.

Digital Private Branch Exchange (PBX)

Many businesses use digital lines in their office that runn off a digital switch or PBX. We support all major PBX brands, including Nortel, Avaya, Cisco, Siemens, Toshiba, NEC, Altigen, Asterisk and more.Most PBX's are TAPI compliant, but often a PBX reseller needs to enable this feature on the switch. A TAPI Service Provider (TSP) is installed on the caller's computer and your local reseller then configures the telephone switch so that it knows which desk phone to ring. Whenever VanillaSoft 'tells' the switch to dial a number from a computer, the telephone switch does two things: it dials the number, and then it connects that outbound line with the internet telephone extension. This is called a ring-back.

Regular Voice-over-IP

Most VoIP or Internet Phones follow essentially the same setup as regular analog phones. The only difference is that you plug the telephone wire in the Analog Telephone Adapter (ATA) that you Internet Phone provider has sent you. For instance, you can use your regular analog phone with a provider like Vonage.

Soft Phones

VanillaSoft also supports soft phones, a software-based telephone that runs on your computer. With a USB headset you can make telephone calls without having a single telephone wire in your office and from any location as long as you have a PC and high-speed Internet connection. We support the following softphones: X-Lite or Eyebeam, Skype, and X-TAPI Lite/Pro. X-Lite is the premier softphone that is used by leading Internet Phone providers including Vonage, AT&T Callvantage, Packet8 and Vocalocity.

Asterisk

Asterisk, the open source PBX, is fully supported by VanillaSoft's auto-dialing. The most common way is to use an X-Lite soft phone, but we can also use TAPI-enabled components, including AstTAPI, to auto-dial.