VanillaSoft Support & Training Resources

VanillaSoft offers world class support provided by subject matter experts. If you are not happy, we are not happy. VanillaSoft offers the following avenues to receive support:

Live Support

Call our support line at (866) 763-8826 (or +44 (0) 3300 527 468 in the UK) between 9:00 am and 8:00 pm EST Monday-Friday (except for Holidays), to speak with a support representative. If you call at a busy time, please leave a message with our live answering service and we will make every effort to return your call within one hour or less depending on the severity of the issue.

Support Portal

Create, update, and view support tickets from inside your account. Just click on the Support icon on the top right corner of the VanillaSoft screen to access your portal. 

Knowledge Base

You may also search our Knowledge Base for “How To’s” to answer your questions, as well as access our library of user guides and videos.

Jennifer Brown, Lido Isles Advisors

I just wanted to say that I am beyond happy with the amazing customer service I always get from VanillaSoft, and most recently for help with our de-duping process. This was a HUGE help and I could tell our agent was happy to help. Please pass this to his supervisor. I just cannot say enough good things about the support team and your general level of amazing customer support.

- Jennifer Brown, Lido Isles Advisors