After implementing VanillaSoft, Nationwide Telemarketing won larger client accounts and increased new employee hiring by 70%. Clients were happy because they could review a record of the calls, creating greater client satisfaction. In addition, the recordings helped the company prove its case in a lawsuit..
Nationwide also increased call productivity and efficiency. Preview dialing automatically dials the next-best lead with one click, enabling agents to quickly make more calls with fewer mistakes. Agents can review contact information before initiating the call, making them better prepared to make the sale.
Training has improved with call monitoring, and managing daily operations is more efficient. VanillaSoft enables managers to run reports in minutes instead of an hour, and there’s no need to double check the numbers. VanillaSoft’s automated reports ensure that the numbers are correct. Customized scripts also allow agents to use specific scripts for different situations, ensuring that the correct message is conveyed to the prospect every time.