Emotional selling might just be the key to your prospect’s heart. Think about it: Feelings trigger actions. So go ahead and ask yourself, are you selling from the heart or the head?
This week on INSIDE Inside Sales, Darryl is joined by David Priemer, the Founder of Cerebral Selling and best-selling author of “Sell the Way You Buy“. Darryl and David discuss how the strategy of falling in love with the problem can be a very successful tactic to actually increasing sales and growing your number of clients. They also share practical advice on how to sell using emotion rather than features and putting the focus on your prospect instead of your product. Learn how to succeed through loving the problem on this episode of INSIDE Inside Sales!'I kind of had this epiphany that maybe I'm not selling the way I buy.' 🎧 Listen as @dpriemer shares his best tactics for effective emotional selling. #SalesTips #EmotionalSelling… Click To Tweet
Host: Darryl Praill, VanillaSoft
Guest: David Priemer, Cerebral Selling
Darryl Praill: How ya doing, folks? It’s another week here at the “INSIDE… Inside Sales” show. You know what I love? I love saying that. I haven’t said it in a long time. I’ve almost gotten away from that. Gavin Harris, he’s a big fan of the show. He’s based out of the UK. He is an incredible salesperson. He made a post the other day, so I’m just sharing with you. This is completely a vanity conversation. He was making a post about the show, and he had listened to it on his drive-in. And he was talking about how much value he gets from the “INSIDE… Inside Sales” show. But he wrote it, right? And he put it, he said, “INSIDE”, dot, dot, dot, you know, the ellipse, “Inside Sales”. And then in brackets, he goes, “For those who know, you just know.” And it just made me giggle. It made me giggle. You guys make me giggle sometimes. Thank you so much for that. You put a smile on my face, and you make me get up and wanna come and talk to you every single week.
Darryl Praill: How is your week going? Serious question. You know what I’ve been doing a lot of lately with all sincerity? I’ve been on a number of shows. I have shared. I’m assuming many of you know this already, but for those who don’t, that on a tool like LinkedIn, you can send a voice message, or you can send a personal video. And people are like, “Really? I didn’t know that.” Or you get the other crowd, they’re like, “Oh, man, voice messages, they’re fire, man. They’re just the bomb. They work so well.” And what’s really funny about that is that, later on, I’ll talk to them about the challenges, you know, the problem, the problem around voicemails. You know, no one listens to them. No one answers them. I never get a call back. Voicemails suck. They’re stupid. And I hear you. And then I like saying to them, “So let me see if I get this straight. Voicemails are stupid.”
Darryl Praill: But when you leave a voice message on LinkedIn, it’s dope, it’s incredible, it’s amazing. Yeah. You realize, you do realize that you’re leaving a voicemail on LinkedIn. I mean, and it works just because it’s a different channel, it’s a different form of delivery. What LinkedIn did was, they kind of fell in love with the problem. They said, “Oh, there’s a problem. No one listens to voicemail.” And they said, “Well, let’s just embrace the problem and just reinvent it.” It was cool. So what I’ve been telling people to do is, I’m saying, “Hey, connect with me, and then you can practice on me. Send me your voicemail or send me your video message, and I’ll give you feedback.” And it’s been crazy. I’ve been getting lots of messages, and I’ve been giving lots of feedback. I usually give a video response back cause I want them to know that it’s me. It’s not somebody else. It’s not an assistant. And it’s great. So I’ll make this offer to you.
Darryl Praill: If you’re having a problem connecting with your target audience, and you’ve not tried LinkedIn voice messages or LinkedIn video, then you can only use it if you have a connection with them. So part of your cadence, of course, should be to establish that initial connection. And don’t do the old, “Hi, I’m Darryl, and VanillaSoft is a sales engagement vendor, and we have feature A, feature B, feature C, and we’re cool,” cause that has no value to your recipient. They don’t know what’s it matter to them. You always wanna make it about them, not about you. It’s a connection request. It’s a professional connection request. If you play the game right, you will have time in the future to actually make that pitch. Do not make the pitch in the opening in-mail or connection request. Just don’t do it. Just step away from the keyboard if you feel the urge.
Darryl Praill: But anyway, connect with me cause that’s how you can send messages and voicemails, audio messages. And then send me your pitch, and I’ll give you feedback. So if you haven’t connected already, do it. If we are already connected, then send it anyway. So that’s my invite to you. I’m now gonna be inundated with more, and I love it. So that’s what you do. And it’s kind of cool, right? Because even when I got here to VanillaSoft, the whole challenge we had was, we were literally the longest-standing vendor in the industry when it came to sales engagement, but we had the least awareness. So my problem was, I had a really good thing. I had a really good thing and a kick-ass solution. But I had a problem that no one knew who we were. So what did I do is, I decided, let’s work the problem. Let’s fall in love with the problem. Let’s really just say, “How can I embrace the problem,” and turn lemons into lemonade. So part of that was a content strategy. It was a messaging strategy. It was, let’s get in front of you folks, let’s connect with you folks on the real issues. And I think we’ve had some success there. In fact, I know we’ve had some success. The branding is through the roof, and we’re recognized industry-wide for our content. And candidly, that’s because of you guys and the feedback you’ve given us. So for that, I thank you. And as I always have to say, if you have more content ideas, please let me know.
Darryl Praill: But I guess the question comes down to, why did I share this do with you? Why did I share the whole idea about how LinkedIn worked the problem? Why did I share with you about how we at VanillaSoft worked the problem and how we fell in love with the problem? Cause it wasn’t a bad thing. It was an opportunity. It was a chance to actually turn lemons into lemonade, as I said already, using every bad cliché in the world. It’s because you have the same challenge. You, my friends, have a problem. Let me explain what the problem is. The problem is, you make that call, that cold call, or you send that message, and then that results in a live conversation. And all of a sudden, you’ve got seven to 12 seconds, give or take, on what you’re gonna say. And that’s a problem cause, if you do it wrong, that opportunity’s never coming back. But if you do it right, then life is good, and you’re on your way to making, you know, you’re gonna advance to the next step, and life is grand. Your activity metrics are through the roof, and your contributions are through the roof, and you’re actually able to eat that week cause you get paid. Life is good.
Welcome David Priemer
Darryl Praill: So today’s discussion is around how to fall in love with the problem. I’ve said this phrase a number of times. It’s not my phrase. You know who I first heard it from, who inspired me to say, “Hey, this is what we need to talk about today?” I’ll give you a hint. He is a repeat guest here on the show. You guys know him, David Priemer, Cerebral Selling, cerebralselling.com, founder, chief, sales, scientist. Don’t you love that, scientist? He’s not just a kick-ass sales rep, sales trainer, sales coach. Scientist screams data, screams analysis, screams real, tangible, provable outcomes in tactics repeatable. That’s what a scientist is. You could check him out online. He has got his new best-selling book out now. It came out April 7th, “Sell the Way You Buy“. Go to Amazon, check it out. Seriously, this thing was a best-seller on the preorders alone. So David, welcome to the show, my friend.
David Priemer: Oh, my gosh. Maybe you don’t even need me. I would just be happy to sit here and listen to you go for another half hour. I’m super enjoying it. Thanks for having me back. I appreciate it.
Darryl Praill: I am thrilled. And you did, you inspired me with the whole idea of let’s fall in love with the problem. That was just such a different phrase and a different way of looking at things. But knowing you, there’s data behind. So I wanna hear all about let’s fall in love with the problem. What does that mean? What was the inspiration for you to come up with that expression? What’s the data? Why does it matter to the audience? Where do you wanna start? Give me the background story.
David Priemer: Oh, my goodness. Well, you know, as salespeople, we’re always struggling to communicate the value of our products and solutions to our customers. One of the biggest problems, if we’re talking about falling in love with the problem, is that there’s been so many solutions flooding the market in recent years in every single category. And so almost as a defense mechanism, as buyers, we have to shut it down. We become very desensitized to pitches, and especially those pitches that are product and feature and solution-centric, we automatically shut down.
David Priemer: The example I always give, for those of you, maybe not everyone has kids out there. I have three kids. When my kids come to me, and they’re about to hit me up for something like a lift to the mall or, “I wanna download an app,” or, “I want a sugary snack,” or something, I can tell immediately, right? Just by the way they approach me. They say, “Oh, dad.” I’m like, “Okay, the answer’s no.” Right? I become immediately… Then I say, “What’s your question?” So I become very immediately resistant to being pitched. And with all of the solutions out there on the market, if we start calling our customers and start talking about feature A, feature B, what’s new in 3.0, they immediately become desensitized. So this idea of how do we communicate what it is that we do without talking about our products and solutions naturally leads to this idea of falling in love with the problem. And that’s where it starts because people are attuned to be responsive to pains and challenges and problems more so than they are to features and functions. That’s where it started.
Darryl Praill: So the real problem, to set the stage here, is that the way we’re delivering the initial conversation, which is usually, like you said, a feature dump, “This is what we do,” it’s killing our success rate. Is that a fair statement? But if we change the script, we flip the script, so to speak, using a cliché but not making it about us, but making it about them, I’m gonna guess that makes a difference. Is that the problem that we’re facing often?
David Priemer: It is, and this is not a new thing. Marketers, advertisers who advertise everything from credit cards to mortgages to cars know this already. But for whatever reason in the B2B technology space, in the business space in general, we tend to fall back on old habits, which is, “Let me tell you what’s new in 3.0,” and, “Let me tell you something you don’t know about us, about how we were in the Gartner Magic Quadrant, and we’re made of all-natural ingredients, recyclable aluminum,” and all these kinds of things. So yeah, old habits die hard, especially in B2B sales. So this is a transition that we need to make in our industry, just like they’ve done it in the consumer world.
Darryl Praill: And part of the problem, I would suspect, is because we are most comfortable as individuals with what we know, which is often about us or our employer or our product. It’s what we know. So I wanna lead with that because it’s almost a crutch. I’m probably least comfortable with you as a stranger, and your role, and your company, and your situation, so I try to avoid that. Is that a reasonable truth?
David Priemer: It is. Well, when you think about how we actually onboard people into our companies, they join the company, and we give them the first call deck. We give them the slides, here’s the features and functions and products. And when we release the new versions of our solutions, what do we do? We go to product marketing, god bless product marketing, and we say, “What should we be telling our customers?” And again, it’s all about, “Here’s all the amazing things that you could do now that you didn’t know that you could do before.” So it’s partially kind of inherent to our onboarding and execution process. One of the other big challenges, which I don’t know if we’re gonna have time to get into thoroughly today, is this concept I often talk about called experience asymmetry. So if you wanna take a look, I wrote an article in Harvard Business about this last April, this idea that especially younger sellers, when you’re new to the industry, the thing that’s going on in your mind is, you’re afraid. You’re actually not sure if you’re gonna be able to add value to this other person because of your lack of experience compared to them in their role. You’ve probably never done their job before. So we tend to rely on features and functions almost as a crutch to get us through the conversation, which obviously makes the problem even worse.
Invoking the enemy
Darryl Praill: All right, so I’m gonna guess, I don’t know, based on my experience, and I hear this all the time from smart people like you and other industry influencers, best-selling authors, and runway models, that the hardest part of the message that we struggle with is kind of like, they’ve answered the phone, and they say you’ve got seven to 12 seconds, pick you stat, you don’t have long. How do you message, then, to your point? You’re talking about changing your approach. How do I message so that I actually convey impact, I grab their attention? Is that possible, even? Let me ask you that. Are we so cynical now that perhaps that’s something we could do in days of yore, but now we’re just like, now we’re just conditioned?
David Priemer: Yeah, so I mean, there’s a couple of things. When it comes to messaging, this idea of leading with feelings rather than features because, if the goal is to fall in love with the problem, well, the problem certainly has functional, technical elements of the problem. There’s an efficiency issue or a conversion issue, and our solution can help with that. But oftentimes, right, there’s a pain, there’s a feeling, there’s a challenge. And to the extent that you can start by leading with that pain, or enemy; I often refer to this as the enemy, I talk about this in the book as well. Who is the enemy? Who is the enemy of your product? Who is the enemy of your customer?
David Priemer: So really thinking deeply about what that enemy, that feeling, that problem, that challenge is, and leading with that. Now, of course, it means that you’re not gonna start with a whole, big narrative, especially if you’re cold calling, if you’re doing kind of cold outreach with a person, it’s trying to figure out exactly what you said, Darryl. In the first 10 seconds, five seconds, two seconds, should I continue listening to this person, right? So I almost wanna hear a little bit about that problem in that first initial part of the conversation so I can decide whether I’m gonna be interested in listening more. And so invoking the enemy is a great place to start. I’m happy to share some tactics around that if helpful.
Darryl Praill: I do, and I do wanna hear you talk about the tactics. In fact, what I’m gonna do is, I’m gonna tease everybody and say we’re gonna go for a commercial break. And when we come back, I’m gonna put him on the spot and say, “What are some tactics that you can apply?” But I do wanna make one comment though, which is, I am in love with the picking an enemy of your target. I try to tell that to people all the time. I use the example… Clearly you’re way better at messaging than I am. I use the example of, “Who’s your prospect’s competitor?” But their competitor is their enemy. And let me give you context. If someone calls me and says, “Outreach just did this and got that, and I thought you might be interested,” if that’s on a voicemail or even an email, I’m like, “Damn them, they got that? I can do better than that. I wanna know what they know and exceed it.” That’s how I react. I’m really insecure, and I’m shallow. I’m sorry. But you know what? I’m also probably not unlike the vast majority of the people out there. They are truly enemies. That’s how you have to treat them as.
Darryl Praill: Okay, now no one will respect me anymore, but that’s okay. My wife doesn’t either. When we come back, we’re gonna talk about some real-life tactics, and David is gonna put it all out there, and he’s gonna tell you what you need to know. Don’t go anywhere. We’ll be back soon.
Darryl Praill: Okay, kids. Commercial, was it good, was it bad? Do I need to update it? Let me know, send me feedback. David, give me content, give me tactics, give me how-tos. What’s the way to do this? Teach me, oh, wise one who is widely recognized as a thought leader in the area of sales and leadership and has been published in Harvard Business, MIT Sloan Management Review, as well as Forbes, Entrepreneur, Ink; the list goes on and on. Give it to me straight, lad.
David Priemer: You make it sound so good when you say it. I appreciate that, my man. Anyway, so tactics. You know, it’s interesting, you mentioned before the break how we like to invoke sometimes competitors. I actually feel, and this is, you know, I’m science and data. If you were to go into your CRM, whatever CRM you use, and I want you to look at the number of deals that you’ve lost. And hopefully, if you’re doing good CRM hygiene, when you lose those deals, you’re keeping track of the reason. Did we lose it to a competitor? Did we lose it to dead no decision? Did the customer ghost on us? And I worked at SalesForce for five years, and I have millions of dollars of dead, lost opportunities that tell me that the amount of money and deals that we’re losing to dead no decisions far outweigh the kind of deals that we’re losing to a competitor.
David Priemer: So if you wanna use the competitor’s name to create some intrigue, that’s great. But the enemies that I like to focus on are all about, again, the problem. So, for example, fear, risk, an old, outdated process, wasting time, money, resources, these kinds of things. So what I would implore you to do is find out, what is your customer’s enemy? What is the big enemy they’re looking to solve? Is it, for example, lack of time, resources? If you’re selling security software, is there a risk of a breach? Is there a ransomware issue? Does your software provide visibility into their business that they don’t have today? These are all really, really good enemies. And one of the best ways, if you want the simplest, simplest tactic to encapsulate this enemy approach, all you have to do is use the words love and hate in a sentence to describe your product.
David Priemer: And I’ll give you an example. So my third start-up was a company called Ripple. We were actually acquired by SalesForce. That’s actually how I ended up spending five years at SalesForce. But we were a social performance management platform. And what the heck does that mean? We provided employees at work, especially millennial employees, with lots of feedback, coaching, and recognition about how they were doing. But that’s not an enemy. That’s like a feature function. That’s what we do, right? And if I called people and said, “Hey, we provide your employees with feedback, coaching, and recognition,” they may have said, “All right.” Like, they may have smiled and said, “That’s nice,” and then just kept doing what they were doing. And so the idea is, what’s the enemy? When we asked our customers, we said, “How do you get feedback coaching and recognition today,” they said, “Well, we have this process that’s called the annual performance review.” And in all of our research, we found that 80% of people use the word hate to describe performance reviews. So what did we do? We started leading with this message of, “What do we do at our company?” Well, we realize that people love feedback, but they hate performance reviews. And so we used love and hate in a sentence where we talk about kind of that desired feature state, which is the love, and the hate is the thing that they don’t love. That’s the pain.
David Priemer: Another example I often give, one of my favorite companies, this was a company called Trunk Club based in Chicago. And for those of you maybe unfamiliar with Trunk Club, what do they do? It was a service. It was a service primarily and initially for men. And what you would do is, you would go into their solution, you would put in all of your physical dimensions, favorite colors, the clothes you like to wear. And every month, someone would pick out, a virtual stylist, an actual person, would pick out clothes, put them in a box, and ship them to you, right to your front door. Whatever you like, you keep. Whatever you don’t like, you ship back. And if they would have lead with this message of, “It’s clothing in a box that we send to you every month,” people would have smiled and said, “That’s nice,” and then they would have kept doing what they were doing. So what did they do? They picked the enemy. And Darryl, I need your help on this one. I don’t know if you’re familiar with Trunk Club at all. But complete this sentence. Men love to dress well, but they hate to…
Darryl Praill: Spend money. Pick clothes. Go shopping.
David Priemer: Go shopping, yeah, all of those things. So that’s actually what they led with. They said, “Men love to dress well, and they hate to shop.” Now here’s the beauty of this tactic. If you’re a man, and you love to dress well, and you hate to shop, you’re gonna lean in and say, “Okay, what is this?”
Darryl Praill: Tell me more, tell me more.
David Priemer: Tell me more, and that’s the objective, right?
Darryl Praill: So what if we flip that around? Cause you did the love-hate. What if I did hate-love? Does it matter? At VanillaSoft, often, when I talk to a head of sales, I’ll say, “Sales executives hate that their reps cherry-pick leads, but they love when they follow every single one because it triples their pipeline.” So I did, I reversed it.
David Priemer: I think that’s equally good. The key is… Now I don’t wanna get super science nerdy on you.
Darryl Praill: No, I’m asking you. I want you to. That’s why you’re here. If you’re not gonna do that, I’ll talk by myself. No one wants that.
David Priemer: No, no, here we go. So the key is, whatever you say has to produce an emotional reaction because it’s the emotional reaction when we think about falling in love with the problem, falling in love with the problem does one thing to your customer. It invokes a feeling, right. And the feeling is what’s gonna cause them to act and lean in and say, “Tell me more.” If there’s no feeling, then there’s no action, right. And so when you use the words love and hate in a sentence, those are great because those are inflammatory, passionate words. Whether you say love that and they hate that, or hate this and they love this, it’s all good.
David Priemer: In fact, if you watch infomercials, which I’m a big, you know, this is my guilty pleasure. I don’t know if people watch infomercials anymore. But infomercials for products, whether it’s sharp knives or a fancy blender, they always start with the problem. Has this happened to you? You’re trying to cut a tomato with this dull knife, and it explodes, and you’re wearing a white suit for some reason. And they show you, “Here’s the thing that you hate.” And then they move into the love. So that’s okay. The problem, and again I’m gonna tease this out. I do have a video on my YouTube channel about this. It’s actually the longest video I have. Most of the videos on my YouTube channel are two or three minutes. This is a six-minute video, filmed in beautiful Juneau, Alaska. So if you want just some nice scenery, check it out.
David Priemer: But the idea is, if you ask your customer a question that does not produce an emotional response, then all of the subsequent questions and messages that you hit them with after that will be kind of colored with this confusion. But if you hit them with an emotionally charged statement first, that emotion tends to carry through the rest of the conversation. So love-hate, hate-love, all good. And you can even use data to draw out the contrast, the emotional response too. But the key is… And I’m happy to talk if we have a few minutes. I’m happy to talk about that. But the key is leading with emotion to produce that quick, rapid response. And again, for all of you listening out there, the objective is not to communicate the sum total of everything that your product or solution does in that opening statement. It’s a teaser.
Darryl Praill: It’s a teaser. Take your time, folks. It’s like wooing your significant other. You don’t get married on the first date. You take your time, you build it up, okay? And what I like about, you said, cause I said I reverse it, I did hate-love. But what I’m really hearing you say, cause you said you gotta evoke an emotional response. And I’m going to, if I end on hate, I am gonna get a very visceral response, as opposed to start on hate and end on love, they may be intrigued, but it’s not gonna be as pronounced or profound.
Abstract statistics versus tangible data
Darryl Praill: Okay, so I do want… I do want data. Give me data, man, give me data. Make me smart.
David Priemer: Yeah, so here’s another quick tip to invoke that emotional response and fall in love with the problem. People have a hard time digesting abstract statistics. So I’ll give you an example. If I were to tell you that people love feedback, but they hate performance reviews, that’s powerful; I get that. And if you hate performance reviews, you’re gonna be entrenched in the message and lean in and say, “Tell me more.” Just as kind of a side note, the beauty of this tactic is that, if you don’t want more feedback, if you are a man, and you love to dress well, and you love to shop, then our product and service is not for you. And you’re gonna back off, and you are not going to, if I can say this, waste my time as a seller, right? And we all know those customers that are sitting in your pipeline, that you’re forecasting to close. We’re holding out hope even though they didn’t call us back.
David Priemer: You don’t want that. You wanna push the bad-fit customers out. So the key is, as you are using these statements, you can use all sorts of tactics to promote that emotional response. You can use love-hate. You can even do things like asking questions. So, for example, one of the epiphanies I had, and this is one of the catalysts why I kind of wrote the book, is that I found that a lot of the sales tactics that my teams were using and had used over the years just wouldn’t work on me. They weren’t working on me when people were trying to prospect into me. They just weren’t working. And so I kind of had this epiphany that maybe I’m not selling the way I buy. And so this idea of thinking about the pathways by which we make our decisions and kind of operating on those.
David Priemer: Picking an enemy is one of those really, really powerful tactics. So one of the things that I do in my communications is, I ask a lot of questions. For example, on my website, if you go to Cerebral Selling, what does the initial copy say? It says, “Ever wonder why you don’t like talking to salespeople?” That is another way, using questions to invoke the enemy, because the beauty of questions is, when you ask someone a question, even if it’s on copy like you’re sending them an email, it’s on LinkedIn, you’re leaving them a voicemail, to your point, Darryl, or it’s on your website, when you read a question, your mind, the way it works, is it needs to fill in the answer. And if it fills in the answer with an enemy, then you’ve succeeded as well. I’ll give you another point as far as the data goes. If we were to say, “People love feedback, but they hate performance reviews,” all right. That’s good, it’s emotional. If I were to use data to draw that out and say, “People love feedback, but 80% of millennials use the word hate to describe performance reviews,” even better, right? Now I’m invoking a little bit more of that contrast because I’m using data to draw out that feeling and really crystallize for you how big this problem is.
David Priemer: But I’ll give you one kind of, hopefully, you find it mind-blowing statistic. Oftentimes, when we use data to try to be compelling, we use things like percentages or abstract numbers. And I’ll give you an example. Let’s say by implementing your solution, it can help your customer save 5% of their time every month. You can say, “Look, at Company ABC, one of the things, people love this, they hate this, and we can help save 5% of your time every month.” 5% is, for a lot of people, that’s a very abstract number. I gotta calculate 5%. If I can change 5% to a hard number, so with our solution, you can save 20 hours a month, that is a lot more. So the data and the research and the science shows, that is a lot more compelling. I can picture 20 hours. I can’t picture 5%. So the extent that you use whole numbers, it’s actually a principle.
David Priemer: And I went off to the side, but it’s a principle known as denominator neglect. The example I often give is if I gave you the choice of dipping your hand into a jar that you couldn’t see, but it had 10 marbles in it, and one of those marbles was red, 9 of them were white, then I told you if you pulled out the red marble, you get to win a car, and I said, “That’s bucket A.” Bucket B is, there’s 100 marbles in there, but 8 of them are red, 92 are white. Which one would you rather dip your hand into? And it’s funny because, on one hand, you think to yourself, “I would wanna dip into A cause it’s a higher probability of success.” But 30% to 40% of people say B, even though it’s statistically less likely that you’re gonna win. And why? Because we focus on those 8 red marbles instead of the one in the other one. Just the fact that it’s 8 out of 100 or 1 out of 10, that kind of drifts by the wayside. So that’s a little bit of the science behind it. But the take-home message here is, when you’re using data to create that contrast and the emotional response and draw out the magnitude of the problem, think about using those nice, whole numbers that people can easily wrap their head around.
Darryl Praill: All right, so let’s recap. You are going to now, kids, go fall in love with your problem, your opening line. How do you hook ’em? You wanna lead with emotion rather than features. You wanna make it about them, not about you, okay? You wanna pick an enemy. It could be a competitor, or more importantly, it could be fear, risk, waste, like time or money or resources. You may wanna use words like love and hate, but you’re trying to evoke an emotional response. An example would be people love feedback, but they hate performance reviews. You want to ask questions possibly. Ever wonder why you don’t fall in love with salespeople? You wanna use data. You want data to be real and tangible, 5% versus 20 hours. I connect with 20 hours. Denominator: neglect. That is why you want to fall in love with the problem. You do that, and you’re gonna have fantastic success with your prospecting, and you, my friend, will hit quota and go to President’s Club. And then, David will come knocking and say, “I want my cut of the action, please.” You can reach him at Cerebral Selling. He’s best found on LinkedIn or Twitter or every other place. You can see him speaking everywhere. He does incredible training/coaching program. David, thank you so much for being on the show. Folks, we are out of time. This, kids, has been another episode of “INSIDE… Inside Sales”. We’ll talk to you soon. Take care, bye-bye.