All Your Call Center Tools in a Single, Simple Platform
VanillaSoft offers an automated, cloud-based solution for outbound call centers that are user-friendly, customizable, and scales to match your requirements. VanillaSoft offers a wide array of automation features for outbound operations, enhanced with inbound functions as well, including:
Outbound Solutions
- Progressive or Preview Dialing can increase call productivity by 296%, according to a recent study
- Call-activity Dashboard shows real-time call activity to effectively manage your team
- Queue-based Routing customizes workflows so that users or teams reach the right leads at the right time
- Voicemail Drop lets sales reps automatically leave the perfect prerecorded voice mail every time
- Logical Branch Scripting keeps your team on message by instantly displaying the right way to respond to a prospect’s questions or objections
Inbound Features
- Inbound Call Screen Pops let sales reps instantly see who’s calling and display available contact details
- ACD Queues seamlessly route incoming calls to the appropriate team, agent or department
- HUD lets agents see who’s available and sends live hot transfers
- SMS messaging enhances office communications by enabling text messaging while sales reps are on a call
