Delivering best-in-class ROI, VanillaSoft will enable you to increase your calls and achieve your fundraising goals faster.
Watch the video below to see how!
Campaign Your Way
Customise the user interface, workflow, and follow-up process to your individual requirements.
Dial with One Click
Draw upon a wide variety of VoIP integration options and associated features including click-to-dial, voicemail drop, call whispering, SMS messaging, and more.
Chat with Confidence
VanillaSoft’s logical branching scripts facilitate more natural conversations while keeping your team on message.
Stewardship automation triggers personalised, on-brand emails and text messages based on the outcome of the call. Launch drip campaigns with content customised by donor segment or fund designation for maximum engagement.
VanillaSoft gave us more control over our data, as well as the script, call outcomes, and caller screen. It was exciting to be able to make changes in real time, ensuring our callers had the best tools at their disposal.
Marissa Greene Annual Fund Manager, Cambridge University, Gonville and Caius College
Prioritise Your Donors
Dynamically prioritise constituents to ensure you are always calling the next best available prospects in line with your segmentation strategy.
Update Donor Specifics
Track updates to constituent information seamlessly during caller interactions for easy import back into your primary database.
Track Your Progress
Live dashboards and custom reports ensure you always have the information you need, when you need it, in the format that works best for you.
Annual Fund & Phonathon
Regular Gift Upgrade
Affinity & Thanking
Really good product. We have used it for our university call centre for 6+ years. The software is very intuitive and easy for our callers to learn and provides the right amount of features for what we need. Reporting functionality is top-notch.
Erik Vogel Director of Annual Giving, South West Minnesota State University